Order Processing

Orders are typically shipped within (1) one to (3) three business days after the receipt of order to accommodate order processing (weekends and holidays excluded)
If the "Ship To" and "Bill To" addresses are different, further verification is required; please allow extra time to process your order

Payments Accepted
At the present time we accept all major credit cards. In addition, we will accept money orders, cashiers checks, and business checks (personal checks, will be held for verification of funds). Unless you have an established account with us, we will hold your order until your payment clears. If sending a payment via standard mail, you must include a copy of your invoice or a note stating what equipment/gear you are submitting payment for. Your order will be delayed if we cannot match your payment with an order.

Damaged or Incorrect Shipments
If an item is damaged or shipped to you in error you can email us or call the office where you placed the order to receive a Return Authorization (RMA) number for return. Once processed you will be sent a replacement product or given a refund for the wrong product.

Please note: you will not be responsible for return shipping fees if your items were damaged in the original shipment or if we sent you the wrong item(s)
We will provide a label for you to ship back the item Return Policy

1. We accept returns/exchanges for twenty (20) days from the date of receipt, except under the following conditions:

No Returns on special order items - NO Exceptions
No Returns if box or contents is missing or damaged
No returns on products marked as "Closeout" items. If a Closeout item arrives broken or defective, we will gladly exchange it for the same item.
Shipping charges are not refundable

2. All returns/exchanges must be in new condition, complete with original box, instructions, warranty cards, etc. If you send us a return/exchange which is not complete, a 20% restocking fee will be charged. All returns/exchanges require approval via our RMA (Return Material Authorization) form. Please note the following when requesting an RMA:

E-mail us all of the details and we will provide you with a Return Material Authorization (RMA) number
The item must be returned in the condition it was received and in its original packaging. This will insure prompt credit to your account
For your protection, we highly recommend shipping your return via UPS Ground or Federal Express since these services are easily traceable. If you use US Priority Mail, be sure to insure the package and request a Delivery Confirmation receipt
Inside the box, include a copy of your invoice or a separate sheet of paper detailing all of the following information:

1. Buyers name and address as it appears on the invoice
2. Daytime phone number including area code
3. Valid email address
4. Brief reason for the return
5. State whether you want a refund or exchange

Return Material Authorization numbers (RMA`s) are only valid for fourteen (14) days after they have been issued. Products returned after the expiration date will be refused
A restocking fee will be deducted to all returned orders that arrive at our warehouse WITHOUT a Return Authorization Number. The fee will be 20% of the sales price of the item(s)
All packages refused by customers without prior written consent will be charged for return shipping

3. Refunds are issued to the credit card used for the original purchase.

Return Shipping Address
Idaho Office
8410 N Greensferry Rd.
Post Falls, Idaho 83854

Arizona Office
15029 N Thompson Peak Parkway
Suite B111-452
Scottsdale, Arizona 85260